How to answer calls with your phone

You are ready to take support line calls, once you have setup your phone.

To answer calls:

  1. Answer calls as normally do when someone calls your phone
  2. Press 1 after you answer
  3. Talk and listen to someone as you normally do
  4. Hang up as you normally would when finishing a call

Leaving your phone unattended

If you leave your telephone unattended for any length of time, you must log out your phone from the support line.

If you can’t answer a call, it will go to another operator.

Answering personal calls

Personal calls will still come through to your phone when you’re logged into the support line. If you can, tell people you know not to call when your doing a shift.