When callers ask about
the Hardship Fund

If you get any questions specifically about the Hardship Fund then please inform the SU that The Hardship Fund is no longer running (as of 1st July 2021). With lock-down easing and other services resuming, British Red Cross is no longer providing a Hardship Fund.

Please signpost any callers requiring financial assistance/advice to CAB and/or Turn 2 Us.



*For Northern Ireland only, signpost to St Vincent de Paul or Rural Support Network for financial advice.


When callers have issues with their cash card


Any call regarding Hardship Fund card queries should be signposted to 0300 332 1425. This is only for the service users who already received their cash card.

Page changes trackerDateInitials
Updated information on NI1/12/20PW
Wording on the page changed. Previous content from the page transferred to the file ‘Hardship Fund – more information’22/01/20PK
Section ‘When some who has already received a HF card previously, calls because they need more support’ added.26/01/20PK
Section ‘When someone callers ask about Hardship Fund’ updated. Section ‘When some who has already received a HF card previously, calls because they need more support’ removed. Document ‘Hardship Fund – more information’ removed.1/07/21PK