Local areas services

Check services provided by the local areas.

Local referrals

On this page you can find the list of the local areas and services they might be able to provide to the Support Line callers.

  • Callers asking about the Hardship Fund? Click here to find out more and what advice you should provide.

Before referring a case to the area:

  • explore all other available options;
  • signpost to relevant organisations or services;
  • manage the expectations.

Local areas

Use this interactive map (opens in new tab) to search for a postcode. Click here to watch a video with guidance on how to use the map.

Can I refer to the
local area for…
LondonNorthern IrelandSouth and
Channel Islands
South EastWalesCentralNorthScotland
Foodno
yes only for very
urgent requests*
yesyesyesyesyesyesyes
Medicationnoyesyesyesyesyesyesyes
Transportnoyesyesyesyes
no for vaccination
appointments
noyesyes
Independent Livingyesyesyesyesyesyesyesyes

*London area doesn’t offer food parcels, but in a case of a very urgent request they will signpost to relevant local organisations, that might be able to support the caller

Additional helpful links and documents: