The support line is for anyone affected by Coronavirus, who needs to talk or can’t access food and medication.
Check the latest updates shared on the briefings.
Keep track of new and updated pages on the Operator Manual
Contact information for other services that can support people
Check services provided by local areas and what type of practical support they can offer to the service users.
All essential training resources for new operators.
Listen and talk with callers, dealing with strong emotions, practical tips and tools
Checklists, updates to give volunteers, de-briefs form
In this section you will find everything you need for your shift as the NSL operator.
Contact safeguarding team, abuse indicators, what to do about a concern
Instructions for setting your equipment, answering calls, signing out after a shift
Forms, what information to collect, explaining information sharing, privacy