The support line is for anyone affected by Coronavirus, who needs to talk or can’t access food and medication.
Check the latest updates shared on the briefings.
Keep track of new and updated pages on the Operator Manual
Contact information for other services that can support people
Check services provided by local areas and what type of practical support they can offer to the service users.
Useful information when answering calls and dealing with cases
Using computer software and equipment as a support line operator
Checklists, updates to give volunteers, de-briefs form
In this section you will find everything you need for your shift as the NSL operator.
Contact safeguarding team, abuse indicators, what to do about a concern
Information about the service