The support line is for anyone affected by Coronavirus, who needs to talk or can’t access food and medication.
Check the latest updates shared on the briefings.
Keep track of new and updated pages on the Operator Manual
Contact information for other services that can support people
Check services provided by local areas and what type of practical support they can offer to the service users.
Sign up for shifts, shift times, briefings, de-briefings
Record information from calls and refer someone for urgent support
Listen and talk with callers, dealing with strong emotions, practical tips and tools
Instructions for setting your equipment, answering calls, signing out after a shift
Contact safeguarding team, abuse indicators, what to do about a concern
Speak to your supervisor, stress management, operator support line
Checklists, updates to give volunteers, de-briefs form
Forms, what information to collect, explaining information sharing, privacy
Make content on the operator manual is findable, useful and clear.
Phone number, opening times, what is the support line, what support it offers
Something wrong or missing? Give feedback about this manual