Libya Floods
Updates on the Libya Floods
Keep updated here – Libya Floods news and updates | British Red Cross
Sadly, we have an update on our second emergency appeal in under a week, in response to the floods that have devastated areas in northeastern Libya. Libyan Red Crescent teams are on the ground in the affected areas, evacuating people, providing first aid and helping the ongoing search and rescue efforts. The Libyan Red Crescent teams are also assessing the scale of the emergency, and what is needed.
Whilst the situation unfolds in Libya, it’s clear that there are urgent and immediate needs to respond to and so we have launched an emergency appeal to help those affected – please share this appeal with your friends and family.
Colleagues who have family, friends, and connections to Libya and to Morocco will be affected by these recent and shocking events, as well as those of you who may be affected by taking these calls. If you’re struggling, please talk to your group leads and supervisors.
Our Psychosocial Support team is working to set up a safe space for staff and volunteers who are personally impacted by the recent earthquake and floods or are part of the region’s diaspora. If you need additional support, you’ll find our wellbeing resources on RedRoom, including our Employee Assistance Programme, which can offer counselling.
Technical support request
Raise a request for support with a technical issue.If your issue is urgent, call NSL Staff line via Mitel.
Before filling out the form, please inform your supervisor of the issue, as they might be able to offer support or temporary solution.
Supervisors should be aware of any issues happening during the shift.
Refresher Training
What will be covered in the training?
The Refresher Training is an 1,5 hour group training session that will help operators to refresh their skills and knowledge on the systems used by the National Support Line.
In the session we will also remind participants about the latest updates to the processes followed within the service.
Who is it for?
This training will be especially helpful for operators who are coming back to the role after a longer break, but all current operators are welcome to refresh their skills.
How to book on to training?
Go to Your Learning Platform and search for ‘Operator Refresher Training (National Support Line)’ or click here to open. All upcoming events will be listed there and you can sign up for the session that is most suitable for you.
Please keep in mind that there are limited spaced on the training.
Next upcoming session:
8th July (Friday) 15-16:30
21st July (Thursday) 10:30-12:00
Supervisor Development
Click on the links below to open documents.
Staff Development
This survey’s aim is to hear about your preferences and suggestions for the Staff Development sessions.
Afghanistan Crisis
On this page you can find the latest updates and guidance on handling calls relating to the Afghanistan crisis.
Update
If you are a non-British national in Afghanistan, or are the family member of a non-British national in Afghanistan, and in need of assistance, call: +44 300 790 6268 (or 0300 790 6268 in the UK).
Information for Afghan Refugees in the UK
A guide to life in the UK for people from Afghanistan, including information on British Red Cross services, support with health, wellbeing and family tracing.
Please use the table below as a guidance:
| What is the call about? | The caller is seeking emotional support and wants to talk to someone about how they feel. | The caller enquires about connecting with their family in Afghanistan. | The caller is seeking advice related to the situation. |
| What should you put in the case notes? | ‘Afghanistan – Emotional support’ | ‘Afghanistan – Reconnect family’ | ‘Afghanistan – Advice’ |
| Where to signpost? | Use CALMER framework to handle the call. If appropriate, signpost: https://www.gov.uk/guidance/support- for-british-and-non-british-nationals- in-afghanistan For non-British Nationals in Afghanistan, or family members of a non-British National in Afghanistan, who are in need of assistance, there is a phone line available: +44 (0)2475 389980. For British nationals, or family member of a British national in Afghanistan the phone line available: +44 (0)19 0851 6666 and select the option ‘Consular services for British nationals’. | BRC International Family Tracing local services – if the caller has no contact with their family, don’t know where they are. BRC Local Refugee Services – if they know where their family is and need help with reuniting with them. | https://www.gov.uk/ guidance/support-for- british-and-non-british -nationals-in-afghanistan For non-British Nationals in Afghanistan, or family members of a non-British National in Afghanistan, who are in need of assistance, there is a phone line available: +44 (0)2475 389980. For British nationals, or family member of a British national in Afghanistan the phone line available: +44 (0)19 0851 6666 and select the option ‘Consular services for British nationals’. |
In case there is anything else they are calling about that is not covered in the above-mentioned categories, please mention “Afghanistan Query” in the start of the summary notes.
One to ones
Fill this form if you would like to request a one to one training session. This can be an induction session, refresher training or if you would like to learn more about any aspects of the operator’s role.