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Unable to make available
A common issue is that someone is logged in to Ignite and is showing as ‘Logged in – Not Present’ and has a yellow busy circle in their initials.
Below are the steps to rectify this. You will need to talk a handler through doing this on their Ignite.
- Click the initials circle in the top right hand corner
- Click ‘Agent Groups‘
- Hover over the circle with initials of the line you want to add a person to e.g. ‘NL‘ for the National Support Line.
- Click the ‘tick‘ button
- Finally, click ‘update‘ and the handler should become available
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