Contacting Insurers Support
Framework of general information regarding insurers to make a claim.
- You will need your Policy number and the contact Telephone number of your providers claims line.
- The Fire Response Service (FRS) or council staff in attendance will provide you with an incident number which can be used as evidence and the attending personnel as witnesses.
- Fully document and evidence any damage.
– Take photos BEFORE any clean up or moving of items.
– Take close up and wide shots.
– Include all exterior damage and any affected areas.
– Consider using video recordings also.
- Most policies include ‘prompt notification’ of any incidents to insurers. This is to ensure the property is secured and no further damage takes place.
– Board up windows (see local signposts)
– Electrics checked (See local signposts)
– Building Surveyor may be required to check structural integrity (See local signposts)
- Document and evidence any expenses including alternative accommodations costs.
– Retain any receipts and keep detailed records of expenditures.
– Building insurance often covers temporary accommodation.
– Local councils can offer alternative housing. (See local signposts)
– Housing Associations and insurers may provide temporary hotel accommodation. (See local signposts)
| Essential Documentation | Purpose | Key Details |
| Photographic evidence | Proof of damage | All rooms and items |
| Witness Statements | Verify events | Neighbours and Fire/council personnel |
| Property inventory | Calculate loss | Values and conditions |