RS flow chart project - Operator Manual

Refugee question drop down

I need immigration advice for myself/my family in the UK e.g. my visa will expire

Do you have your BRP?

Answer: Please signpost them to their local refugee support team

refer to local IFT – include name, telephone number – post code search on website

Local community group signposts? Refugee support? is this priority though?

Do they have a Biometric residence permit

Answer: Check if sponsor criteria is met before applying – can be found here https:// www.gov.uk/guidance/eligibilitysafeguarding-dbs-and-accommodationchecks-homes-for-ukraine

Answer: Please signpost them to the Ukraine hotline for Anti human trafficking and Migrant counselling: https://www.527.org.ua/

Financial support

Answer: If the refugee is in need of financial advice Please signpost them to CAB and the Trussell trust

Answer:If the SU requires food support and has less than 3 days of food left please send them to the NSL. Otherwise please direct them to their local foodbank

I need help for someone outside of the UK e.g. family reunion or advice about how to apply for a visa

Answer: Refer to BRC website Ukraine pages: https://www.redcross.org.uk/get-help/get-help-as-a-refugee/help-for-refugees-from-ukraine

Answer: CAB or https://www.gov.uk/ standard-visitor

Health Advocacy

Is there an Immediate risk to live?

What health support is needed?

Answer: Call 999 (9999 on Mitel)

Do they have a GP?

Can they register themselves?

Answer: Ask them to speak to their GP first

Answer:https:// www.nhs.uk/ service-search/ find-a-gp

Have you asked GP for help already?

Do they have a GP? If not please direct them to or to 111 to discuss their symptoms.

Repatriation case?

Answer: Please signpost the Ukraine refugee to the: Ukraine Refugee Help: https://ukrainianrefugeehelp.co.uk/going-back-to-ukraine/

Please signpost to: https://www.527.org.ua/

Check if sponsor criteria is met before applying – can be found here https:// www.gov.uk/guidance/eligibilitysafeguarding-dbs-and-accommodationchecks-homes-for-ukraine

Answer: Signpost to local refugee support team

Biometric residence permit (BRP) has been delayed

Support with my current accommodation e.g. help with a new tenancy, issue with host

Safeguarding? DV / SLavery/ exploitation?

Have you contacted the LA?

who provides you with your accommodation?

I am homeless or will become homeless soon and need advice

Why did you leave? Is there a reason you cant go back? As an operator do you think there is safeguarding risk?

Safeguarding

Please call the safeguarding assurance team after letting the supervisor know

Ukraine flow chart