Briefings and debriefings
Zoom video call link
Briefings take place on Zoom video calls.
Click here to join the briefing/ debriefing
Meeting ID: 948 7098 9964
Password: 6uNa$x
If dialling into zoom meeting
Telephone number is 0203 4815240
Meeting ID: 948 7098 9964
Password: 816720
Click here to find out more on how to use Zoom.
Briefings
Before each shift you and other operators will have a briefing with your supervisor. Briefings take place 15 minutes before your shift.
09:45 – AM shift briefing
13:45 – PM shift briefing
Briefings include:
- Daily updates about the support line
- Checks operators are ready to answer calls
- Opportunity for operators to ask question before the shift starts
Debriefings
After each shift you and other operators will have a debriefing with your supervisor. Debriefings take place for 15 minutes after your shift.
14:00 – AM shift debriefing
18:00 – PM shift debriefing
Debriefings include:
- Individual callers to follow up with
- Technical issues
- Types of calls received – brief discussion
- How are operators/ supervisors?
- Seeking further support
- Any other feedback
- Thank you to everyone