De-briefings after your shift

After each shift you and other operators will have a de-briefing with your supervisor that are held on  teams. Click here to find out more on how to use teams.

De-briefings take place for 15 minutes after your shift.

Briefing times and video links

14:00 – AM shift debrief
18:00 – PM shift debrief
click here to join the debrief

De-briefings include:

  1. Individual callers to follow up with
  2. Technical issues
  3. Types of calls received – brief discussions
  4. How are operators/supervisors?
  5. Seeking further support
  6. Any other feedback
  7. Thank you to everyone