Additional Forms

As you may know, we have been supporting our colleagues in CER by temporarily administering food support on their behalf.

The SL is no longer providing food support and the food support request will be removed from the local referrals section and edited to reflect this.

You should still treat food support calls as normal, asking questions to find out more about their circumstance, help navigate the conversation and decide which signposts may be most appropriate.

Sim Card Referral Form

Please see below of the digital exclusion form which allows us to refer a service user for a SIM card:

SIM card referral form – remember if they have already submitted a sim card request and have not received their card yet signpost to Card ops to enquire. (0300 332 1425 or cardops@redcross.org.uk)

CCC (Complaints, Compliments and Comments) Form

The BRC is moving to a universal Complaints, Compliments and Comments system.

This system sits on Dynamics, similar to our support line case management system, and has been set up so that all Complaints, Compliments and Comments are held in one system, meeting our regulatory obligations.

We need to ensure we are capturing all Complaints, Compliments and Comments we receive on our support line, and ensure these are submitted correctly into the new system.


This is the form that will need to be completed going forward  CCC FORM, this is on the Operator Manual in the ‘Additional Forms‘ section so you can always find it.

 The form can be submitted either anonymously or with the callers’ details (should they want a response).

This includes anything we manage to resolve at the point of contact AND any complaint about another area of the British Red Cross as you can select the area affected.

To prepare, please can you all complete the first 4 modules of the following Training Playlist – https://brclearning.csod.com/ui/lms-learner-playlist/PlaylistDetails?playlistId=17b77748-ea5d-419d-87a4-75926a273a4e .