Local Referrals
Check services provided by the local areas.
Local referrals
As you may know, we have been supporting our colleagues in CER by temporarily administering food support on their behalf.
As of the 7th May 2024, the purpose of food requests will now change and will no longer be an ‘always on’ offer. The outcome is that food support will no longer be routinely accessed via the NSL but will be linked to live/active responses, which ER volunteers will continue to facilitate. This means the NSL is no longer providing food support and the food support request will be removed from the local referrals section and edited to reflect this.
You should still treat food support calls as normal, asking questions to find out more about their circumstance, help navigate the conversation and decide which signposts may be most appropriate.
Please see below of the digital exclusion form which allows us to refer a service user for a SIM card:
Form for Family Reunion team
- For Mobility Aids, Independent Living and Refugee Services always signpost – go to the signposting section or Refugee Services page
Before referring a case to the area:
- explore all other available options;
- signpost to relevant organisations or services;
- manage the expectations.
Local areas
Use this interactive map (opens in new tab) to search for a postcode. Click here to watch a video with guidance on how to use the map.
Can I refer to the local area for… | London | Northern Ireland | South and Channel Islands | South East | Wales | Central | North | Scotland |
Medication pick up | no | no | yes | no | yes | yes | no | yes |
Additional helpful links and documents: