Local referrals

As you may know, we have been supporting our colleagues in CER by temporarily administering food support on their behalf.

The SL is no longer providing food support and the food support request will be removed from the local referrals section and edited to reflect this.

You should still treat food support calls as normal, asking questions to find out more about their circumstance, help navigate the conversation and decide which signposts may be most appropriate.

Sim Card Referral Form

Please see below of the digital exclusion form which allows us to refer a service user for a SIM card:

SIM card referral form – remember if they have already submitted a sim card request and have not received their card yet signpost to Card ops to enquire. (0300 332 1425 or cardops@redcross.org.uk)

• For Mobility Aids or Health and Home Care services (Previously Support at Home/ Independent Living/ Home from Hospital) always signpost – go to the signposting section.