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Scripts
Consent for storing data
High Intensity Callers
Language Line script
Inappropriate or abusive callers
Call backs (voicemails and other outbound calls)
Managing calls towards the end of the shift
Caller Feedback Script
Language Line
Safeguarding process
Refugee Services
Crisis Updates
Ukraine Updates
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Protected: Training
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Protected: Training
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What to do after a call
What to do after a call
Take a break if it has been a difficult call
Record information from the call
Speak to your supervisor
if you need to