Afghanistan Crisis
On this page you can find the latest updates and guidance on handling calls relating to the Afghanistan crisis.
Update
If you are a non-British national in Afghanistan, or are the family member of a non-British national in Afghanistan, and in need of assistance, call: +44 300 790 6268 (or 0300 790 6268 in the UK).
Information for Afghan Refugees in the UK
A guide to life in the UK for people from Afghanistan, including information on British Red Cross services, support with health, wellbeing and family tracing.
Please use the table below as a guidance:
| What is the call about? | The caller is seeking emotional support and wants to talk to someone about how they feel. | The caller enquires about connecting with their family in Afghanistan. | The caller is seeking advice related to the situation. |
| What should you put in the case notes? | ‘Afghanistan – Emotional support’ | ‘Afghanistan – Reconnect family’ | ‘Afghanistan – Advice’ |
| Where to signpost? | Use CALMER framework to handle the call. If appropriate, signpost: https://www.gov.uk/guidance/support- for-british-and-non-british-nationals- in-afghanistan For non-British Nationals in Afghanistan, or family members of a non-British National in Afghanistan, who are in need of assistance, there is a phone line available: +44 (0)2475 389980. For British nationals, or family member of a British national in Afghanistan the phone line available: +44 (0)19 0851 6666 and select the option ‘Consular services for British nationals’. | BRC International Family Tracing local services – if the caller has no contact with their family, don’t know where they are. BRC Local Refugee Services – if they know where their family is and need help with reuniting with them. | https://www.gov.uk/ guidance/support-for- british-and-non-british -nationals-in-afghanistan For non-British Nationals in Afghanistan, or family members of a non-British National in Afghanistan, who are in need of assistance, there is a phone line available: +44 (0)2475 389980. For British nationals, or family member of a British national in Afghanistan the phone line available: +44 (0)19 0851 6666 and select the option ‘Consular services for British nationals’. |
In case there is anything else they are calling about that is not covered in the above-mentioned categories, please mention “Afghanistan Query” in the start of the summary notes.