Local Referrals

Check services provided by the local areas.

Local referrals

On this page you can find the list of the local areas and services they might be able to provide to the Support Line callers.

  • Callers asking about the Hardship Fund? Click here to find out more and what advice you should provide.

Before referring a case to the area:

  • explore all other available options;
  • signpost to relevant organisations or services;
  • manage the expectations.

Local areas

Use this interactive map (opens in new tab) to search for a postcode. Click here to watch a video with guidance on how to use the map.

Can I refer to the
local area for…
LondonNorthern IrelandSouth and
Channel Islands
South EastWalesCentralNorthScotland
Foodno
yes only for very
urgent requests*
yesyesyesyesyesyesyes
Medicationnoyesyesnoyesyesyesyes
Transportnoyesyesyesnonoyes**
no for SUs requiring
mobility issues
assistance
yes
Independent Livingyesyesyesyesyes
only hospital
discharge service
yesyesyes

*London area doesn’t offer food parcels, but in a case of a very urgent request they will signpost to relevant local organisations, that might be able to support the caller

** Referrals for transport in the North area only as the last resort, when all other options are unable to help and signposting options were unsuccessful. The area is not be able to provide transport for Service Users requiring assistance with mobility issues due to lack of equipment.

Additional helpful links and documents: