Check services provided by the local areas.
On this page you can find the list of the local areas and services they might be able to provide to the Support Line callers.
Before referring a case to the area:
- explore all other available options;
- signpost to relevant organisations or services;
- manage the expectations.
|Can I refer to the|
local area for…
|London||Northern Ireland||South and|
yes only for very
no for SUs requiring
*London area doesn’t offer food parcels, but in a case of a very urgent request they will signpost to relevant local organisations, that might be able to support the caller
** Referrals for transport in the North area only as the last resort, when all other options are unable to help and signposting options were unsuccessful. The area is not be able to provide transport for Service Users requiring assistance with mobility issues due to lack of equipment.