Page updates

Keep track of new and updated pages of Operator Manual

Wednesday 3rd March

NEW: Safeguarding process link added to the Quick Links menu on the top of the page.

Friday 26th February

UPDATE: Addition to ‘Repeat Caller Guide – “NB. You must not disclose any personal details to the caller and ensure they themselves confirm their personal details to you.” (Found under ‘Searching for a Contact’ section)

NEW: Safeguarding process added to the Safeguarding page (Links menu). Updated version uploaded at 15:40.

NEW: Donate your clothes to the BRC signpost added to the Signposting page. To find type ‘donate’ or ‘clothes’.

Wednesday 24th February

UPDATE: Zoom Drop-in meetings dates updated. Find in the Training and advice page (Introduction section).

NEW: Age Cymru (Wales) signpost added to the Signposting page. To find type ‘age’ or ‘Cymru’.

UPDATE: Age UK phone number updated in the Signposting page. To find type ‘age’ or ‘UK’.

NEW: NHS Inform (Scotland) – Mental Wellbeing signpost added to the Signposting page. To find type ‘wellbeing’.

NEW: NI Direct Government Mental Health Services signpost added to the Signposting page. To find type ‘NI’.

Wednesday 17th February

NEW: Sodexo signpost added to the Signposting page. Sodexo Pass Helpline for problems when an ASPEN card is not functioning. To find type ‘sodexo’ or ‘aspen’.

NEW: Care and Repair Carmathenshire signpost added to the Signposting page. To find type ‘repair’ or ‘Carmathenshire’.

NEW: Quick Links menu added to the main menu, at the top of the page. Click for easy access to the guidance on the Language Line or Consultation call, or the Hardship Fund information page.

Sunday 14th February

UPDATE: Repeat caller guide page updated with a decision flowchart on creating a new case or updating an existing one. To check go to Training and advice page (Practical tips and tools section).

NEW: Embassy pages signpost added to the Signposting page. To find type ’embassy’ or ‘consulate’.

NEW: SSPCA (Scottish Society for the Prevention of Cruelty to Animals) added to the Signposting page. To find type ‘animals’.

Saturday 6th February

UPDATE: Dealing with voicemails process updated. To find go
to Calling people back section on the Training and advice page (Practical tips and tools).

Friday 5th February

UPDATE: Food referral for London area updated in
the Local areas services page. Added ‘yes only for very urgent requests’.

NEW: NHS Scotland services signpost added to
the Signposting section. To find type ‘Scotland’.

NEW: NHS Scotland Covid-19 vaccine information signpost
added to the Signposting section. To find type ‘vaccine’.

UPDATE: Description on Connecting Communities: British Red Cross signpost in the Signposting section updated.
Removed: ‘Until December 2020 we’re also providing mobile phones, data packages and digital support.’

UPDATE: Refugee Digital Support signpost removed from
the Signposting section.

NEW: Tommy’s – baby loss support signpost added to
the Signposting section. To find type ‘baby’.

NEW: Support Line: Gender Identity signpost added to
the Signposting section. To find type ‘gender’.

NEW: PDSA (the People’s Dispensary for Sick Animals ) signpost added to the Signposting section. To find type ‘pdsa’ or ‘animals’.

NEW: Cats protection signpost added to the Signposting section. To find type ‘cats’.

Monday 1st February

NEW: SSAFA the Armed Forces charity signpost added
the Signposting section. To find type ‘armed forces’

NEW: The Royal British Legion signpost added
the Signposting section. To find type ‘legion’

UPDATE: Citizens Advice Bureau – Fuel signpost’s information updated in the Signposting section. Region changed from England and Wales to England, Wales and Scotland.

NEW: Official C-19 NSL Whatsapp group protocol document added to the Training and advice page (Introduction section).

Sunday 31st January

NEW: Link to an interactive map added to
the Local areas services page.

NEW: Video with guidance on how to use the interactive
map added to the Local areas services page.

NEW: Link to the Refugee Service information page added
to the Local areas services page (additional helpful links and documents).

UPDATE: Link to the Tesco vulnerable customer deliveries process removed from the Local areas services page and added to the Tesco signpost in the Signposting section. To find type ‘tesco’ in the search bar.

Tuesday 26th January

NEW: Manchester Community Response added to Signposting section. To find type ‘Manchester’

UPDATE: Information on the Mind signpost updated in Signposting section. The region changed from UK Wide to England and Wales.

UPDATE: New paragraph added to the Hardship Fund information page. Access through Local areas services page.

Saturday 23rd January

NEW: Local areas services page created in place of Local
lockdown restrictions page. Access through a tile on
the Operator Manual’s main page.

NEW: Glasgow offer document added to the Local areas services page.

UPDATE: Tesco vulnerable customer deliveries process link
added to the Local areas services page.

UPDATE: Hardship Fund information page updated.
Access through Local areas services page.

UPDATE: London area postcodes document removed from Training and Advice section, added to the Local areas services page (click on ‘London’ in the list of areas)

Friday 22nd January

UPDATE: Section tiles on the main page have been reorganised.

UPDATE: Page updates from 2020 have been archived.

UPDATE: BRC Staff Guidance on working with children and young people during the Coronavirus crisis added to the Training and Advice section (Practical tips and tools).

Wednesday 20th January

UPDATE: Information about the Age UK services updated in the Signposting section: ‘Please note: Some services are chargeable‘.

UPDATE: Feedback form removed from the Feedback page.
To send feedback use the email address provided on the page.

NEW: Section Briefing updates added to the main page
of the Operator Manual (next to the Shifts and Briefings section).
The page will allow you to see the latest updates shared by supervisors on the briefings, or catch up on the updates from previous weeks.

Wednesday 13th January

NEW: Morrisons Doorstep Delivery service
added to Signposting section
To find type ‘morrisons’

Monday 11th January

UPDATE: Zoom drop-in meetings dates updated in
Training and advice section (Introduction)

Friday 8th January

NEW: London Area Postcodes document added to
Training and advice section (Practical tips and tools)

NEW: Link to the society of St. Vincent de Paul (Northern Ireland)
added to the signposting section under ‘Money and debt’ category.
To find type ‘vincent’ or ‘society’.

Wednesday 6th January

NEW: Tier 4 Shielding guidance Q&A document added to Local Lockdown section

UPDATE: the page theyhelpyou.co.uk was removed from the signposting section as was not updated regularly. Please use ‘Local council’ signposting option instead.