– Please remind callers of the feedback survey if appropriate at the end of the call, the script can be foundhere and in the script quick link.
– Outbound calls are only to be made at the request of the Supervisor on shift. Please do not take any call-back actions unless you have been asked to do so. All call backs are documented prior to them being made.
– Please remember to try and get a screen shot when submitting a technical support form.
– Please manage expectations when signposting to CTT line/BRC Refugee Support Services, some services may have longer wait times and the SU should not expect such an immediate response.
