Briefing checklist

Supervisor check with operators at shift briefing:

  • All operators signed up for the shift are on the briefing. If not, contact the Operational Support Team via Mitel or send email to
  • Everyone checked the page updates  and briefing updates section of the Manual.
  • Check the briefing spreadsheet and read out the recent updates, add your initials to mark you passed the information on your shift
  • Everyone is able to login to Mitel, One Login and Dynamics. Comfortable with the use of all the systems
  • Know how to contact supervisor while on shift
  • Clear on when to refer/ signpost
  • When everyone needs a break
  • Allocate one operator to the Additional Line.
  • Wellbeing check: if all operators are okay to join the shift.