Supervisor check with operators at shift briefing:

• All operators signed up for the shift are on the briefing. If not, contact the Operational Support Team via Mitel or send email to UKOSupportLineRota@redcross.org.uk
• Everyone checked the page updates  and briefing updates section of the Manual.
• Check the briefing spreadsheet and read out the recent updates, add your initials to mark you passed the information on your shift
• Everyone is able to login to Mitel, One Login and Dynamics. Comfortable with the use of all the systems
• Know how to contact supervisor while on shift
• Clear on when to refer/ signpost
• When everyone needs a break
• Allocate one operator to the Additional Line.
• Wellbeing check: if all operators are okay to join the shift.