De-briefing checklist

Cover in de-briefing at end of shift:

  • Any callers need calling back
  • Technical issues to follow up with
  • Types of calls received – brief discussions
  • How are operators and supervisors feeling?
  • Any operators need further support
  • Any other feedback
  • Remind operators to log off from all the systems (Mitel, Dynamics)
  • Thank everyone
  • Record information from de-brief