Technical Support request

Your name(Required)

When the issue happened?(Required)

Time(Required)

Choose system/ service you're having problems with(Required)

Other

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Language Line(Required)

The Language Line was not coming up in the search on Mitel

I couldn't connect with the Language Line

The call dropped after I spoke to the operator, but before connected to the interpreter

The call dropped after I connected to the interpreter

There was no conference button available on Mitel

The interpreter dropped from the call during the conversation with the caller

Other

Please specify

Mitel(Required)

I can't log in, 'Invalid credentials' error comes up

I can't change status to available

The calls are getting through to Ignite but not to my phone

The calls are skipping me in the queue

I would like to change the phone number on Mitel

I was being put on 'Reseize timer'

I can't answer calls or make outbound calls

Other

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Please provide your agent id(Required)

Please provide your phone number(Required)

DRIM(Required)

I can't see DRIM in my One Login menu

I can't see the current rota on DRIM

Other

Dynamics(Required)

When trying to open Dynamics an error comes up: 'You're not a member of this organisation'

When trying to open Dynamics an error comes up, that I don't have access to this page

Other

Learning Platform(Required)

I can't access the Learning Platform through One Login

I can't access the Learning Platform through Assemble

Other

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Additional comments

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If you're experiencing any issues with your One Login, please contact the IT Service desk on 020 7877 7300

Choose the line that you answer calls on(Required)

National Support Line (& Additional Line)

Ukraine Escalation Line P159

Ukraine Support Line P148 (Call Assist agents)

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Technical issue support request