Question: What training do I do as a Ukraine Line Volunteer?
Answer: For Ukraine Line Operators please follow the Ukraine line operator pathway detailed above in the accessing training section

Question: How does the Ukraine Line work?
Answer: The Ukraine Escalation line Section section of the Operator Manual has an explanation of shift times, briefing times as well as a detailed FAQ section on Ukraine Line specific queries

Question: Where do I get the information about Ukraine and what I need to support Callers?
Answer: The Ukraine Updates Section provides all the information you are likely to need on shift, if there are any issues which go beyond what is in that section which you don't feel equipped to handled please reach out to your supervisor.

Question: Can I speak to the supervisor without calling them?
Answer: We Use teams to communicate on shift, if you are having any issues with teams please double check the guide and reach out to your coordinator before your next shift.