Signing up/ Unable to complete shifts

Volunteers who have completed their support line training will be invited to sign up.
To book shifts, volunteers should use Assemble Rotas.
Please click here to read this walk- through guide before using Assemble Rotas for the first time.
The Assemble app can be found on the MyApps portal.

UPDATE: Notifying OST

If for any reason you cannot make the shift you have signed up for please let OST know by sending an email to the supportline@redcross.org.uk inbox in the first instance.

OST officers are not in every weekday as we cover weekend shifts for the Incident Management Line, so may not pick up messages sent individually.

If connectivity is the problem and you cannot access emails, then please send a message in the WhatsApp group. If WhatsApp also cannot be accessed please phone the Support Line number 0808 196 3651 and notify the operator who answers/leave a voicemail for us to pick up.

Should you encounter any issues signing up for shifts, please let us know as soon as possible.
➢ For MyApps issues, please click here to check the guidance.
If you still require help, please contact:
SupportLine@redcross.org.uk
Or: Call IT on 020 7877 7300
➢ For issues with the portal please contact UKOSupportlinerota@redcross.org.uk

Useful Links

• My Apps
• Mitel Ignite
• Sandbox (training version of the database)

Additional links and documents

• Quality Assurance
• Team Spotlight form
• Acronym Reference Guide
• Family Reunion PDF (Drop in 05/07)
• EDI Calendar
• 7 Fundamental Principles of the Red Cross

Leaver Guidance

We appreciate all the time our volunteers give to support the National Support Line. We are aware that your circumstances might change to the point that volunteering for NSL is no longer workable for you or that you might need to step away from the line for a short time. In that case, we ask that you please let us know as soon as possible. You can reach out to your assigned coordinator or email us at SupportLine@redcross.org.uk for this or any other reason.